James H. Poole III, Interim CIO, MVP Health Care
Steering transformational initiatives within your business environment that typically required IT
The Affordable Care Act has caused tremendous change in our Business and IT environments. We have had to become more flexible in our processes and practices to support our business partners. In the past, we have been able to clearly define every aspect of a new application or process and deliver to that end. In our new world, we have had to transition to a nimble delivery model due to market pressures.
Lessons learned and advice for fellow CIOs
Understand and act with conviction for your customers, both internal and external. Without this understanding IT organizations and technology solution providers will continue to deliver products and solutions that meet only minimal customer requirements.
Manner in which data is used to head off problems and complications before they happen
For a health care company, data is its life blood. While data in and of itself is interesting, our ability to understand the data and use it as strategic information is key to MVP Health Care’s success.